We set the scene…
In one sales company, the engineer was refitting their staff with a new computerized phone system. He happened to find the count for each phone and how many calls each staff member received over a given day or year. He took this information to the owner, saying that one woman far outshone her co-workers by over three times. His response was, “Don’t tell her. She will want a raise.”
The Observations…
Fortunately, the engineer had already mentioned the extraordinary numbers to the over-achieving sales woman, but unfortunately he also relayed the owner’s reply.
Consider a Different Scenario…
This was a wonderful opportunity to express value to a committed member of the sales team, offer some form of gift (gift card, B&B gift certificate, or bonus) along with genuine appreciation. When her annual review came, another mention of the excellent work along with a raise would be in order. This would solidify an even stronger commitment to the company and inspire a valuable employee instead of demoralizing her efforts.
Clues to the Potential Problem…
A company that values a new phone system over an employee may not make the best choices for the well-being of the employee, which translates into profit for the company.
The Takeaway…
Any situation can be used as a win/win, a win/lose or a lose/lose situation, you get to choose.